I had another, more positive blog planned for this afternoon. But that will have to wait in light of an unforgivable beef that has just come to my attention.
No, it’s not even related to PR, marketing or advertising, BUT if you have an account at 5/3 bank, it might still be of some relevance to you:
This afternoon I received a call that one of the deposits I had made last month had accidentally been transferred to the wrong Allison Brinkman’s bank account. This other Allison Brinkman noticed the money in her account that shouldn’t be there and notified the bank.
I suppose I can only be so upset about human error, but it feels like such a grave mistake on their part. Especially considering that I handed the teller my identification along with my deposit slip to be doubly sure that something like this didn’t happen. And to rely on the honesty of others, well, let’s face it- in this economy, who’s going to say no to free money (especially several hundred dollars)?
To add insult to injury, when I called to complain, the morons transferred me to the wrong branch, and I spent the subsequent 20 minutes yelling at the wrong branch manager about his undisciplined and irresponsible tellers [sorry Jeff].
I will reiterate: customer service is key. Especially when dealing with a really, really wronged customer.
The name Allison is reputed to mean “one who speaks the truth” and in this particular case, I’m glad she did. Thank you, mysterious other Allison Brinkman!
1 comment:
5/3rd did the same to me last month when I paid my 5/3rd credit card -- at the teller window. I opened my statement a week or so later and there was no payment listed, just a late fee for non-payment.
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